What to Do When You're Not at Your Emotional Best

I hope you're doing well! Last Wednesday, I hosted the “7 Keys to Go From Idea to LAUNCH" masterclass, and wow—we gathered some amazing feedback from people who attended! If you joined us live, I hope the strategies shared were helpful to you. But if you missed it, no worries—you can still catch the replay.

If you want to find out the exact 7 Keys to Go From Idea to LAUNCH, click the video above for all the info you need and more.

Now, let’s dive into something important I want to share with you today: Emotions on Sales and Coaching Calls.

We all know that emotions can really impact our sales or coaching sessions—whether it’s excitement, joy, frustration, or even sadness, let’s be real, we’re all human. I’ve found that emotions are contagious, and the way you show up on your sales calls will directly impact the results you get.

What to Do When You're Not at Your Emotional Best…

Let’s be real. Some days, we just don’t feel at our best. What should we do when our emotions weigh us down? 

Here are three impactful options you apply:

1. Shift into a Peak Emotional State
   Use a pre-call ritual. Whether through prayer, affirmations, or deep breaths, find a routine that helps you raise your emotional energy to better serve your client. Even on tough days, it’s possible to summon that peak state.

2.  Be Transparent and Share Your Emotion
   Sometimes, being open about how you’re feeling can build trust with your prospects/clients. Sharing vulnerability can make your connection with a client stronger. However, be mindful not to overshare in a way that burdens others. It’s a delicate balance, but transparency can be powerful.

3.  Reschedule the Call
   If you're emotionally exhausted and can't bring your best self to the conversation, it’s okay to reschedule. Give yourself the grace to take a step back when needed, but ensure it’s done thoughtfully and sparingly.

How to Navigate Emotions During Sales Calls

Here are a few tips on managing your emotions during sales or coaching calls:

1. Mirror and Match the Emotion of the Other Person
   If your client is feeling low, approaching them with high energy might create a disconnect. Meet them where they are. Offer empathy and understanding, and let them know they’re heard. On the flip side, if they’re excited, match that energy and celebrate with them! This simple strategy builds rapport and deepens your connection. You don’t need to pretend—just show that you can authentically connect with them.

2.  Transfer Enthusiasm
   One of the earliest lessons I learned in sales is that a sale is simply a transfer of enthusiasm from one person to another. When you're excited about something, that enthusiasm is contagious. After connecting emotionally with your client, you can guide them toward excitement and passion, which may inspire them to take action.

3.  Challenge with Passion and Love
   Sometimes, the best way to serve a client is by lovingly challenging them. Whether it’s helping them overcome doubts or pushing them toward growth, your passionate encouragement can be exactly what they need to hear. Emotional intelligence plays a big part in recognizing when this approach is needed, but done right, it can be transformative for both you and your clients.

As you go through your week, remember that your emotions are part of what makes you human—and a great coach. Whether you're riding high or going through a challenging time, there’s always an opportunity to connect meaningfully with the people you serve.

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